Terms and Conditions

1. Introduction

Welcome to Zyrolla ("we," "our," "us," or the "Platform"). Zyrolla is an online marketplace that allows businesses and independent sellers to list their businesses and products, while customers can browse products and place orders.

By accessing or using Zyrolla, you agree to these Terms and Conditions. If you do not agree, please discontinue using the Platform.

2. How Zyrolla Works

Zyrolla provides a platform for connecting customers with independent sellers. Customers can browse product listings and place orders through our website.

After an order is placed, the respective seller contacts the customer directly to confirm order details, arrange payment, and coordinate shipping and delivery.

Zyrolla does not directly collect customer payments or ship products. Payments and delivery are handled by the respective sellers, subject to applicable laws and the agreed transaction terms.

3. Customer Responsibilities

Customers agree to:

• Provide accurate and complete information when registering or placing orders.
• Provide correct contact and delivery details.
• Respond to sellers regarding order confirmation, payment, and delivery arrangements.
• Verify product details, prices, shipping charges, and payment instructions before making payment.
• Use the Platform lawfully and refrain from fraudulent orders, misleading information, or misuse of the website.

Customers should communicate directly with sellers regarding product availability, order status, payment, and delivery.

4. Seller Responsibilities

Sellers using Zyrolla agree to:

• Provide accurate business details and valid contact information.
• Publish truthful product descriptions, images, prices, and specifications.
• Ensure that listed products are lawful to sell and that they have the necessary rights and permissions.
• Contact customers regarding orders and provide clear payment instructions.
• Collect payments directly from customers through their chosen payment arrangements.
• Arrange packaging, shipping, delivery, and order fulfilment.
• Clearly communicate applicable cancellation, return, refund, warranty, and delivery terms.
• Handle customer complaints and fulfil their legal obligations.
• Comply with applicable consumer protection, taxation, product safety, intellectual property, and other relevant laws.

Sellers must not list counterfeit, prohibited, illegal, misleading, or unauthorised products.

5. Orders and Payments

Customers may place orders through Zyrolla. Order acceptance and fulfilment are subject to product availability and confirmation by the seller.

After an order is placed, the seller may contact the customer to confirm the order and arrange payment:

• Payments are made directly to the respective seller.
• Zyrolla does not directly process or collect payments for customer orders.
• Sellers are responsible for communicating the total price, applicable taxes, delivery charges, and other relevant costs before payment.
• Customers should verify payment details and the seller's identity before transferring money.
• Any payment confirmation, receipt, or invoice should be obtained from the seller, as applicable.

Customers should not send payment credentials or confidential banking information to Zyrolla through unsecured channels.

6. Product Information and Availability

Sellers are responsible for the accuracy of their product listings, including descriptions, images, prices, availability, specifications, and applicable terms.

Zyrolla aims to provide a useful product discovery experience but cannot independently guarantee every detail submitted by sellers. We may review, update, restrict, or remove listings where appropriate. If a product is unavailable, incorrectly described, or materially different from its listing, customers should contact the seller and may also report the issue to Zyrolla.

7. Shipping and Delivery

Sellers are responsible for packing, dispatching, and delivering products ordered through Zyrolla.

Shipping charges, estimated delivery dates, delivery locations, and available delivery methods are determined by the respective seller and should be communicated to the customer before payment. Delivery timelines may vary depending on product availability, delivery location, courier services, weather conditions, and other circumstances beyond the seller's reasonable control.

For delayed, lost, damaged, or incorrectly delivered products, customers should contact the seller directly. Zyrolla may review complaints about sellers where appropriate.

8. Order Cancellation, Returns, and Refunds

Customers should contact the respective seller to request order cancellation, product returns, exchanges, or refunds. The seller is responsible for handling these requests in accordance with the disclosed policy, the transaction terms, and applicable law.

Nothing in these Terms removes any mandatory consumer rights or legal obligations relating to defective products, incorrect items, misleading descriptions, non-delivery, or eligible refunds. Customers may contact Zyrolla if a seller does not respond or if they wish to report suspected fraud or misconduct.

9. User Accounts and Account Security

Users are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their accounts. Please notify Zyrolla if you suspect unauthorised access or misuse of your account.

We may restrict, suspend, or terminate accounts that engage in fraudulent activities, violate these Terms, publish prohibited content, or misuse the Platform, subject to applicable law.

10. Prohibited Activities

Users must not:

• Use Zyrolla for unlawful, fraudulent, or deceptive activities.
• Publish false, misleading, or unauthorised listings.
• Infringe intellectual property rights.
• Upload malicious software or attempt to compromise website security.
• Manipulate reviews, ratings, orders, or other Platform features.
• Impersonate another person or business.
• Misuse personal information belonging to customers, sellers, or other users.

Zyrolla may investigate reported violations and take appropriate action.

11. Intellectual Property

The Zyrolla website, branding, design, and original Platform content are protected by applicable intellectual property laws. Users may not copy, reproduce, distribute, or commercially exploit Zyrolla's protected content without permission.

Sellers retain responsibility for ensuring that they have the necessary rights to use product images, descriptions, logos, and other materials they upload. By submitting content, sellers permit Zyrolla to display and use that content as reasonably necessary to operate, promote, and maintain the relevant listings and Platform, subject to applicable law and any agreed terms.

12. Third-Party Sellers and Disputes

Sellers operate independently on Zyrolla and are responsible for their products, representations, payment collection, shipping, delivery, and applicable after-sales obligations. Customers and sellers should first attempt to resolve transaction-related disputes directly with each other.

Zyrolla may assist in reviewing complaints, requesting relevant information, or taking action against a seller's listing or account where appropriate. This does not exclude any responsibility or remedy imposed on Zyrolla by applicable law.

13. Limitation of Liability

Zyrolla aims to maintain a reliable and accessible marketplace but does not guarantee uninterrupted website availability or that every seller listing will be error-free.

To the extent permitted by applicable law, Zyrolla is not responsible for circumstances arising solely from a seller's independent payment, packaging, or delivery arrangements that are outside Zyrolla's control. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights.

14. Privacy

Your use of Zyrolla is also governed by our Privacy Policy, which explains how personal information is collected, used, and shared.
Privacy Policy: https://zyrolla.com/privacy-policy/

15. Changes to These Terms

Zyrolla may update these Terms and Conditions to reflect changes in its services, operations, or applicable laws. Updated terms will be published on this page with a revised effective date. Continued use of the platform after changes take effect will be subject to the updated Terms, to the extent permitted by law.

16. Governing Law

These Terms and Conditions are governed by the applicable laws of India. Disputes shall be handled by the competent courts or forums having jurisdiction under applicable law. Nothing in this section restricts any consumer's statutory rights or access to legally available dispute-resolution mechanisms.

17. Contact and Grievance Redressal

For questions, complaints, or concerns relating to Zyrolla, please contact us:

• Website: https://zyrolla.com/
• Submit Your Query: Contact Us