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Refund Policy

1. Overview

Zyrolla is an online marketplace where customers can browse products and place orders from independent sellers. Zyrolla provides a platform for connecting buyers and sellers but does not directly collect payments, process refunds, or ship products.

2. Refund Responsibility

All payments are made directly to the respective seller through payment methods arranged between the seller and customer. Therefore, the seller is responsible for handling refunds, returns, cancellations, and payment-related disputes, subject to applicable laws and the agreed transaction terms.

3. Refund Eligibility

Customers should contact the seller directly regarding refund requests for situations such as:

  • Products received damaged or defective.
  • Incorrect products delivered.
  • Orders cancelled by the seller.
  • Products not delivered within the agreed timeframe.
  • Other eligible circumstances under the seller's stated policy or applicable law.

Refund eligibility, return conditions, and applicable timelines may vary depending on the seller, product, and circumstances of the order.

4. How to Request a Refund

Customers should contact the seller from whom they placed the order and provide their order details along with the reason for the refund request.

The seller is responsible for reviewing the request, communicating the decision, and processing any approved refund directly to the customer.

5. Zyrolla's Role

Zyrolla does not directly receive customer payments or issue refunds for transactions conducted between customers and sellers. However, customers may contact Zyrolla to report unresolved concerns or suspected fraudulent activity involving a seller listed on the platform. Zyrolla may review such complaints and take appropriate action regarding the seller's listing or account, where necessary and permitted.

6. Contact Us

For platform-related concerns, please contact Zyrolla at:

By placing an order through Zyrolla, customers acknowledge that payments and refund arrangements are handled directly with the respective seller, subject to applicable law.